Customer Service Automation
Speed up customer resolution and generate revenue
Give your passengers a conversational customer experience 24/7
Our AI-powered bot lets you scale your customer service and bring about faster, enhanced resolutions. By turning conversations into transactions, you can convert any digital touchpoint into a sale.
- Q&A Chatbots
- Omnichannel Servicing
- Conversational Commerce
Drive self-service at scale.
Intuitive and natural language
One of the team
Our platform provides an intuitive and authentic customer experience, which is simple to use across channels and in many languages.
- Contextual understanding
- Customized channels
- Language recognition
Boost impact and reach
Scale your customer service
When more complex cases arise, automatically request passenger details and reroute immediately to an available agent, streamlining the entire process.
- Intelligent agent handover
- Agent availability detection
- Consistent channel experience
Keep learning and improving
Our bots use machine learning so they can incorporate new topics, better answers and give your passengers more accurate responses.
- Contextual feedback
- Built-in A/B testing
- Question library
Self-servicing and retail
More than a chatbot
Enable self-service and transactional bot capabilities to empower your passengers but also free up agent time.
- Self check-in, booking confirmation
- Integrated transactions
- Personalized offers
More reasons to choose Caravelo
Give customers instant answers and up to 6 x faster resolution times.
Keep your passengers happy on any channel, without the need to call.
More places to sell
Drive upsell and cross-sell opportunities throughout the passenger journey.
Free up your team
Automate answers to common questions so your team can focus on more in-depth enquiries.
Boost your NSAT (net satisfaction) score and bring in happier passengers who will buy again.
Reduced CRM queues
Answer passengers’ queries faster, improve your efficiency and streamline workflows.
Hear from our clients
Get in touch with our team and find out how you can automate and scale your passenger engagement today.