Bringing airlines and passengers closer together
 

Explore how NINA can enhance your reach

Be relevant in the channels where customers are: inspire, service and merchandise. Use new channels to maintain connection and trust.


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Content

The knowledge, the answers, that your customers need when they need them shouldn’t be hidden away on an FAQ page or call centre. Enabling customers by getting them instant access to knowledge, through the channels that are relevant to them, helps bring about a connection and trust.

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Servicing

The customer experience is more than just book-fly-repeat. The details that round out a journey can be many, often involving poor user experiences across different touchpoints. We see no reason why modern, conversational touchpoints can’t make the customer service experience intuitive and truly customer centric.

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Retailing

Aviation retailing isn’t just about inventory+seat+bag anymore. With a broadened catalog, airlines need to rethink the touch-points and engagement methodologies in making that catalog meaningful. We see that micro moments of retailing engagement, in the channels where customers are, drive far results than generic eDM’s.


See them in action