Posts in Articles
The future rise of the digital HR assistant

By 2037, the airline industry is forecast to grow to over 60,000 aircraft. This will drive the need for about 1 million additional flight crew. A great many will be new entrants to the world of work, millennials and Gen Z whose expectations of how they are engaged as a workforce is purely through digital channels.

The administrative burden and complexity of just the addition in flight crew will need to be met via technology to protect margins and meet their expectations.

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It’s not about Chatbot vs. Live Chat: successful customer service blends the two

We read a paper recently that claimed that the new frontier of customer service will be delivered by chatbots replacing the concept of live chat.

We disagree. As chatbot builders, having successfully launched 6 bots to the industry, we know that a bot only approach to customer service is doomed to fail. We know too that companies that utilize bot technology as a compliment to its service agents create a strong interlined team of digital and human.

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Avoiding growing pains: getting hiring right as a startup

Hiring is hard. At Caravelo, we are growing fast and our hiring ethos is evolving just as quickly. Part of that is ensuring that as the demands on our existing team increase we don't become overburdened by the process, or worse, make mistakes that will impact us negatively in the near future.

So if you are a startup looking to ratchet up your workforce, whatever they might be doing, here are our principals and how they apply to us, for growing without pain.

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Will every airline have a chatbot? Here’s how it's possible.

In the past 2 weeks, the Caravelo team have successfully deployed 2 more chatbots for airlines at each end of the planet: bespoke to each, with the purpose, content and deployment based on their individual requirements.

We see the future of passenger servicing and airline retail being driven by bots: personalized, instantly responsive and scalable across multiple platforms.

But, how do airline chatbots come to life? 

We thought we’d share some of the secret sauce so that more airlines can begin to turn messenger platforms into channels for retail and servicing.

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