Where the buy-back solution originated: revisiting the reverse auction model for refunds

6 years ago, ChangeYourFlight.com (CYF) launched with the objective of creating a marketplace for airlines to retrieve unused flight coupons in exchange for a voucher for future travel. With post-sale optimization now becoming a core part of many airlines strategy, we thought we’d take a closer look at the earliest proponents of the concept.

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Donna answers 80% of Swoop enquiries

Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then, the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.

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Post-sale optimization and revenue management - White Paper

Learn how a 70m passenger airline revolutionized post-sale optimization.

The concept of post sale optimization is becoming a common model for enhancing airline revenues. LATAM, one of the world's largest airline groups, initiated a model for programmatically solving the challenge of spilled consumer demand in collaboration with Caravelo, a travel tech company in Barcelona.

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