Swoop needed a solution for customer service that enabled scale, consistency and immediacy. As a brand new airline with no legacy or the ability to offer uninterrupted, seamless customer support, Swoop required technology to serve their travellers in an innovative way. Caravelo was more than up for the challenge.Read More
AXA, a leading global insurance provider, challenged us to build a chatbot that would provide an efficient, yet personalized experience for its members with the aim of both reducing pressure on its call centre and improving the response time for its members.Read More
6 years ago, ChangeYourFlight.com (CYF) launched with the objective of creating a marketplace for airlines to retrieve unused flight coupons in exchange for a voucher for future travel. With post-sale optimization now becoming a core part of many airlines strategy, we thought we’d take a closer look at the earliest proponents of the concept.Read More
Caravelo CCO, Jonathan Newman, spoke about driving innovation in the aviation ecosystem at yesterday's CAPA Aviation and LCCs Summit (Latin America)in Curaçao. Find out what he had to say here.Read More
Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then, the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.Read More
Learn how a 70m passenger airline revolutionized post-sale optimization.
The concept of post sale optimization is becoming a common model for enhancing airline revenues. LATAM, one of the world's largest airline groups, initiated a model for programmatically solving the challenge of spilled consumer demand in collaboration with Caravelo, a travel tech company in Barcelona.Read More