Engagement Made Easy
Thousands of customer queries answered
The bots we have created have every answer, made relevant to the customer, available where their customers are: in messenger platforms. In multiple languages, all a customer needs to do is ask: no searching, no frustration.
For thousands of Volaris customers, Vane is now the preferred check-in channel
Building bots that mean business means putting self-service into users hands, in the platforms that are intuitive to them. For Volaris that meant putting check-in, boarding card delivery and PNR retrieval into facebook messenger.
Ticket and Ancillary Revenue increases
Volaris have a very clear objective: to be closer to their customers and enable them to buy in the platforms they use most often, messenger apps. Their customers can safely book and pay with one sentence and two clicks.
Finnair had a different challenge. Making post-sale ancillaries available to its Chinese customers when they’d bought through an indirect retailer. What we created was a social plug-in, available on WeChat (and soon elsewhere) so that customers could add to their flight in locally relevant channels.