Posts in NINA
The how, where and why of chatbots: an industry guide

Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.

Read More
The Chatbot Hierarchy of Needs

In the 1940’s, Maslow defined the hierarchy of needs: for humans. 70 years on, automated agents, or bots, are commonplace. We interact with programmatic responses every day and the implementation of these automated agents is a multi-billion dollar industry.

So with bots now a critical part of the global workforce, isn’t it time we imagined a digital hierarchy of needs?

Read More