Posts tagged human intelligence
It’s not about Chatbot vs. Live Chat: successful customer service blends the two

We read a paper recently that claimed that the new frontier of customer service will be delivered by chatbots replacing the concept of live chat.

We disagree. As chatbot builders, having successfully launched 6 bots to the industry, we know that a bot only approach to customer service is doomed to fail. We know too that companies that utilize bot technology as a compliment to its service agents create a strong interlined team of digital and human.

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