Posts tagged chatbots
Donna answers 80% of Swoop enquiries

Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then, the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.

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The how, where and why of chatbots: an industry guide

Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.

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