Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then, the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.Read More
You asked, we listened! "Bots by ( caravelo ( " is now available. Following the success of our "Guide to Chatbots" with SimpliFlying, we've released a brochure highlighting bots powered by our NINA platform. Our virtual assistants help partners like Scoot and Volaris transform digital touchpoints into channels for servicing and retail.Read More
Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.Read More
In the 1940’s, Maslow defined the hierarchy of needs: for humans. 70 years on, automated agents, or bots, are commonplace. We interact with programmatic responses every day and the implementation of these automated agents is a multi-billion dollar industry.
So with bots now a critical part of the global workforce, isn’t it time we imagined a digital hierarchy of needs?Read More
Every year around this time we humans make declarations of self improvement for the 12 months ahead. Most of the time these resolutions are forgotten about by Easter. But what would bots make as resolutions, and how would they stick to them across the year?Read More
Here at Caravelo we have a great team of bot trainers whose job it is to take the ambition of our customers and bring it to life in conversation form.Read More