Posts tagged caravelo team
If bots made resolutions…

Every year around this time we humans make declarations of self improvement for the 12 months ahead. Most of the time these resolutions are forgotten about by Easter. But what would bots make as resolutions, and how would they stick to them across the year?

We sat down with five of our chatbots and their trainers to understand what they are promising their customers for 2019.

Not all of our intelligence is artificial: meet the Caravelo trainers

In 2018 chatbots have become commonplace. Their ubiquity underlines just how easy it is for automated agents to enable greater customer service and retailing. The AI behind bots is open to everyone and the difference that exists between good bots and not so good bots is not the machine learning, but the thought models and training that are behind it.

Here at Caravelo we have a great team of bot trainers whose job it is to take the ambition of our customers and bring it to life in conversation form.

Things change at 30

Like many small businesses that have moved from start up through to real enterprise, we have experienced the realization that what we knew to be true as a small team doesn’t always remain as you grow.

We’ve talked before about how critical hiring is to ensuring growth happens in the right way, but in the last 6 months, with Caravelo growing to over 30 team members, as a leadership team we have had to recognize quickly that nothing will be the same again. Whilst its exciting welcoming new faces (Iina, Bruno, Marion, Ana and David - welcome!) to the Caravelo team it's been daunting too.  

These are some of the key realizations we are making and how are trying to ensure that we adjust as we grow.

Avoiding growing pains: getting hiring right as a startup

Hiring is hard. At Caravelo, we are growing fast and our hiring ethos is evolving just as quickly. Part of that is ensuring that as the demands on our existing team increase we don't become overburdened by the process, or worse, make mistakes that will impact us negatively in the near future.

So if you are a startup looking to ratchet up your workforce, whatever they might be doing, here are our principals and how they apply to us, for growing without pain.

Final impressions count

How mutual recommendations work in the talent business

Recently, a member of our core-team left our business.

We were sad to see him go, but, he left for bigger things having developed his own skills with us to a point where he could go on and make even more of difference. We wished him well.

One of the last conversations we had was around recommendations. He asked us for a statement on his work, attitude and the contribution he had made and we were happy to do so: a factual, positive letter on his time with us. We made it with one condition.