Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.
In May, due to customer meetings, fact finding missions and speaking at conferences, the Caravelo leadership team covered over 250k kilometers in one month. That's a lot of time away from home and a lot of time in strange hotels and airplanes.
So how do we stay sane covering so much of the globe? We all have our own tricks for keeping our traveling life healthy and so we thought we’d share some of our favorite hacks, tips and apps for making sure that come June we aren’t all burning our passports.
In the 1940’s, Maslow defined the hierarchy of needs: for humans. 70 years on, automated agents, or bots, are commonplace. We interact with programmatic responses every day and the implementation of these automated agents is a multi-billion dollar industry.
So with bots now a critical part of the global workforce, isn’t it time we imagined a digital hierarchy of needs?
Like many small businesses that have moved from start up through to real enterprise, we have experienced the realization that what we knew to be true as a small team doesn’t always remain as you grow.
We’ve talked before about how critical hiring is to ensuring growth happens in the right way, but in the last 6 months, with Caravelo growing to over 30 team members, as a leadership team we have had to recognize quickly that nothing will be the same again. Whilst its exciting welcoming new faces (Iina, Bruno, Marion, Ana and David - welcome!) to the Caravelo team it's been daunting too.
These are some of the key realizations we are making and how are trying to ensure that we adjust as we grow.
Start-up T-Shirts are mostly cheap billboards: a splashy logo on a low quality cotton shirt worn over and over again by proud founders until they fray from too many conferences and sales pitches. We know, we’ve worn them too :)
Hiring is hard. At Caravelo, we are growing fast and our hiring ethos is evolving just as quickly. Part of that is ensuring that as the demands on our existing team increase we don't become overburdened by the process, or worse, make mistakes that will impact us negatively in the near future.
So if you are a startup looking to ratchet up your workforce, whatever they might be doing, here are our principals and how they apply to us, for growing without pain.