Swoop needed a solution for customer service that enabled scale, consistency and immediacy. As a brand new airline with no legacy or the ability to offer uninterrupted, seamless customer support, Swoop required technology to serve their travellers in an innovative way. Caravelo was more than up for the challenge.Read More
AXA, a leading global insurance provider, challenged us to build a chatbot that would provide an efficient, yet personalized experience for its members with the aim of both reducing pressure on its call centre and improving the response time for its members.Read More
6 years ago, ChangeYourFlight.com (CYF) launched with the objective of creating a marketplace for airlines to retrieve unused flight coupons in exchange for a voucher for future travel. With post-sale optimization now becoming a core part of many airlines strategy, we thought we’d take a closer look at the earliest proponents of the concept.Read More
Learn how a 70m passenger airline revolutionized post-sale optimization.
The concept of post sale optimization is becoming a common model for enhancing airline revenues. LATAM, one of the world's largest airline groups, initiated a model for programmatically solving the challenge of spilled consumer demand in collaboration with Caravelo, a travel tech company in Barcelona.Read More
You asked, we listened! "Bots by ( caravelo ( " is now available. Following the success of our "Guide to Chatbots" with SimpliFlying, we've released a brochure highlighting bots powered by our NINA platform. Our virtual assistants help partners like Scoot and Volaris transform digital touchpoints into channels for servicing and retail.Read More
Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.Read More