Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then, the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.Read More
The mobile industry is set to revolutionize messaging with global telecoms operators and messaging providers coming together with google to test integrations. Caravelo is proud to have been selected within the Early Access Program as a launch partner.Read More
We are proud to have been selected as a launch partner within the Early Access program this summer. Google intends to revolutionise messaging with RCS, but why is RCS is relevant for the airline industry?Read More
Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.Read More
In May, due to customer meetings, fact finding missions and speaking at conferences, the Caravelo leadership team covered over 250k kilometers in one month. That's a lot of time away from home and a lot of time in strange hotels and airplanes.
So how did we stay sane covering so much of the globe? We all have our own tricks for keeping our traveling life healthy and so we thought we’d share some of our favorite hacks, tips and apps for making sure that come June we weren’t all burning our passports.Read More
In the 1940’s, Maslow defined the hierarchy of needs: for humans. 70 years on, automated agents, or bots, are commonplace. We interact with programmatic responses every day and the implementation of these automated agents is a multi-billion dollar industry.
So with bots now a critical part of the global workforce, isn’t it time we imagined a digital hierarchy of needs?Read More