Posts in Articles
The how, where and why of chatbots: an industry guide

Caravelo and SimpliFlying are proud to provide a guide to automated agent technology in this month's issue of Airline Marketing! We believe chatbots are perfect for micro-engagements; for enabling digital self service and for boosting ancillary revenue. In “Retailing in micro-moments” Dirk Singer highlights why messenger channels are a great place to retail ancillaries.

Keeping healthy and staying sane on the road

In May, due to customer meetings, fact finding missions and speaking at conferences, the Caravelo leadership team covered over 250k kilometers in one month. That's a lot of time away from home and a lot of time in strange hotels and airplanes.

So how do we stay sane covering so much of the globe? We all have our own tricks for keeping our traveling life healthy and so we thought we’d share some of our favorite hacks, tips and apps for making sure that come June we aren’t all burning our passports.

The Chatbot Hierarchy of Needs

In the 1940’s, Maslow defined the hierarchy of needs: for humans. 70 years on, automated agents, or bots, are commonplace. We interact with programmatic responses every day and the implementation of these automated agents is a multi-billion dollar industry.

So with bots now a critical part of the global workforce, isn’t it time we imagined a digital hierarchy of needs?

If bots made resolutions…

Every year around this time we humans make declarations of self improvement for the 12 months ahead. Most of the time these resolutions are forgotten about by Easter. But what would bots make as resolutions, and how would they stick to them across the year?

We sat down with five of our chatbots and their trainers to understand what they are promising their customers for 2019.

Not all of our intelligence is artificial: meet the Caravelo trainers

In 2018 chatbots have become commonplace. Their ubiquity underlines just how easy it is for automated agents to enable greater customer service and retailing. The AI behind bots is open to everyone and the difference that exists between good bots and not so good bots is not the machine learning, but the thought models and training that are behind it.

Here at Caravelo we have a great team of bot trainers whose job it is to take the ambition of our customers and bring it to life in conversation form.

Things change at 30

Like many small businesses that have moved from start up through to real enterprise, we have experienced the realization that what we knew to be true as a small team doesn’t always remain as you grow.

We’ve talked before about how critical hiring is to ensuring growth happens in the right way, but in the last 6 months, with Caravelo growing to over 30 team members, as a leadership team we have had to recognize quickly that nothing will be the same again. Whilst its exciting welcoming new faces (Iina, Bruno, Marion, Ana and David - welcome!) to the Caravelo team it's been daunting too.  

These are some of the key realizations we are making and how are trying to ensure that we adjust as we grow.