"Chatbots are part of a well-considered business strategy" - Caravelo CCO


Caravelo CCO, Jonathan Newman, spoke about driving innovation in the aviation ecosystem at yesterday's CAPA Aviation and LCCs Summit in Curaçao.

"Chatbots aren't in the innovation conversations now: they are a part of well-considered business strategy. The difference is in the level of self-service utility you can provide: the challenges our airline customers put to us is how do we use conversational platforms to create new user experiences that a traditional web doesn't support."

Caravelo is a leading provider of chatbot solutions, specializing in airline and travel brands. Caravelo technology enables fully transactional, automated agents across multiple messenger platforms in many languages.

If you're interested in how our bot technology could strengthen your business strategy, contact us to find our more.
Stay up to date with all Caravelo news here.