Donna answers 80% of Swoop enquiries


Swoop CEO, Steven Greenway, spoke about the growing need to engage mobile-first travel customers with multi-channel platforms at this week's CAPA Aviation Summit in Winnipeg, Canada. The Swoop President stated:

"You have to focus on the digital experience, mobile first more than anything else, it's about the creation of the app with a standard basic website, we're forcing people to change their behaviour to get the price point they desire and we want to push services".

On July 24, Swoop launched a Caravelo powered virtual assistant named Donna. Donna, the customer-oriented assistant, is the latest initiative as part of Swoop’s commitment to serve customers enquiries efficiently and effectively. Since then,the chatbot has been successfully handling 80% of Swoop customer enquiries, according to the airline CEO.

swoop-map-bot-opt 2.png

Donna offers passengers quick and easy service by answering frequently asked questions. Chat with Donna today!

About Swoop

Swoop is a leading ultra-low-cos airline in Canada, operating as part of the WestJet Group of companies. Established in 2018, the airline offers point-to-point service to 19 destinations in Canada, the U.S., Mexico and the Caribbean. For more information, please visit the Flyswoop website.

If you're interested in seeing how our bot technology could help your business, contact us to find out more.
Stay up to date with all Caravelo news here.